The Solè Standard
At Solè Pets, every piece is thoughtfully curated with one belief in mind:
Every pet deserves a favorite place.
Inspired by Solè—a little dog who taught us that comfort isn't just about having a bed, but about finding the place that truly feels like home—we hold every product to the same standard that inspired our brand.
When you welcome Solè Pets into your home, you're placing your trust in us. We don't take that lightly.
Every item in our collection is carefully selected for its quality, craftsmanship, and ability to complement the homes we share with the pets we love.
If your item arrives damaged, defective, or missing components, we'll make it right.
Within 30 days of purchase, you may request a replacement, replacement part, or refund.
To help us resolve your request quickly, please email us:
Please include:
Your order number
Clear photos or a short video showing the issue
A brief description of the damage or missing component
Once your request has been reviewed, we'll work with you to determine the best solution. Depending on the situation, we may:
Send a replacement product
Ship replacement parts
Issue a refund
Please note that this policy applies to the product itself. Minor cosmetic wear or damage to the outer shipping carton that does not affect the item inside is not covered.
We believe beautiful products deserve exceptional service.
If something isn't right, we're here to help—because your pet's comfort and your experience matter just as much as the products we curate.
Thank you for welcoming Solè Pets into your home.
With warmth,
Stephanie
Founder, Solè Pets
"Every pet has a favorite place. We hope this becomes theirs."