Refund policy
At Solè Pets, we hope every thoughtfully curated piece becomes your companion's favorite place. If for any reason your purchase isn't the right fit, we're here to help.
Our Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and in its original condition
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Returned with all original packaging
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Accompanied by proof of purchase
To begin a return, please contact us at:
Please do not send your item back without contacting us first. Once your return has been approved, we'll provide instructions on how and where to send your item.
Items returned without prior authorization cannot be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@shopsolepets.com.
We'll carefully review the situation and work with you to make it right.
For more information, please visit The Solè Standard.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Final sale items
If you have questions about a specific product before purchasing, we're always happy to help.
Exchanges
If you'd like a different item, the quickest option is to return your original purchase once approved and place a new order for your preferred piece.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery in accordance with applicable consumer protection laws.
Items must be returned unused, in their original condition, with original packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Questions?
If you have any questions about returns or exchanges, we're always happy to help.
Thank you for welcoming Solè Pets into your home.
We appreciate the opportunity to be part of the life you share with your companion.